Exchanges & Returns


We want you to be happy with your purchases. Therefore, to accommodate any issues with fit, Flore Mirabeau will accept shoes for exchange or refund in their original condition within 14 days of receipt of your order. 

Please note that refunds will only be offered on full price items. 

Returned shoes must include the dust bags and the original box, as these are considered part of the product. The shoes must be completely unworn & undamaged with the sole protectors still in place.  Please ensure shoes are tried on a carpeted, clean surface, as shoe soles with any sign of wear will not be accepted for a return.

Please place the shoe box inside another box in order to prevent damage during shipping.

Flore Mirabeau reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.

For returns within Canada:

  1. Please email us at contact@floremirabeau.com to request a Return Merchandise Authorization number (RMA#).
  2. We recommend shipping using Canada Post or FedEx. 
  3. Please ensure that the shoe box is perfectly wrapped to avoid damages.
  4. Once your shipment received, we will proceed with the exchange.  

For returns within North America:

  1. Please email us at contact@floremirabeau.com to request a Return Merchandise Authorization number.
    This must be included with your return.
  2. To return your order, we recommend using UPS and having a signature required at delivery. 
    Please call UPS at 1-800-PICK-UPS.
  3. Please note that returns from outside Canada do not benefit from complimentary shipping.

For International returns:

  1. Please email us at contact@floremirabeau.com to request a Return Merchandise Authorization number.
    This must be included with your return.
  2. To return your order, we recommend using UPS.
    Please click here to visit the UPS website to find your country locator and nearest UPS outlet.

Refunding a returned pair of shoes

Please allow 1 to 2 weeks for your refund. We will send you an email to let you know that we have received your return(s) and are processing your refund.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.